Spruce Scoop Dog Waste Removal LLC
Terms of Service
At Spruce Scoop Dog Waste Removal LLC (“Spruce Scoop,” “we,” “us,” or “our”), we take pride in delivering reliable, high-quality dog waste removal services with professionalism and care.
These Terms of Service outline how our services, billing, scheduling, and policies operate. By scheduling or continuing service, you agree to the terms below.
1. Payments, Pricing & Billing
1.1 First Month Payment & Free Cleanup
All clients prepay for their first full month of service prior to the first scheduled cleanup, regardless of start date or promotional offers.
If a promotional free cleanup is provided, it is not deducted from the first invoice. The value of the free cleanup is applied as a credit on the second month’s invoice, provided service continues into that billing cycle.
If service is canceled before the second billing cycle, the free cleanup will be converted to a standard one-time cleanup charge.
1.2 Billing Cycle
All recurring services are billed on the 1st of each month, in advance, for that month’s service.
Pricing is based on an annualized structure to ensure consistent billing, regardless of holidays, weather interruptions, or months with five weeks.
Monthly billing is calculated as follows:
- Weekly Service: Per-visit rate × 4.33
- Twice Weekly: Per-visit rate × 8.66
- Biweekly: Per-visit rate × 2.165
This ensures predictable, steady billing throughout the year.
1.3 Initial Cleanup
For recurring service, the initial cleanup includes removal of up to 20 pounds of waste.
Any amount exceeding 20 pounds will be billed at $2.50 per additional pound, applied to the first visit only. A photo and weight breakdown will be provided when applicable.
1.4 Payment Method
A valid credit or debit card must be securely stored on file prior to the first visit. Service will not begin without an active payment method.
1.5 Yard Size
Standard pricing includes up to 1/8 acre (approximately 5,500 square feet).
Larger areas are billed at $5 per additional 1/8 acre per visit.
1.6 Failed Payments & Paused Service
If payment is not successfully processed on the 1st of the month, service may be paused.
- The full monthly balance remains due
- Service will remain paused until payment is resolved
- If service is paused for more than 30 days, a catch-up cleanup fee may apply upon return
1.7 No Refund Policy
All services are prepaid. No refunds or prorated credits are issued for any reason, including postponed visits, weather conditions, or schedule adjustments.
2. Promotions
2.1 Free Cleanup Promotion
Free cleanup promotions are available with weekly service and require continuation into the following billing cycle.
If service is canceled prior to the second month, the free cleanup will be charged at the standard one-time cleanup rate.
2.2 Promotional Plans
Discounted billing options (quarterly, six-month, or annual) require fulfillment of the agreed term. Early cancellation may result in adjustment to standard rates.
2.3 Opting Out of Promotions
Clients may choose standard pricing without promotional conditions at any time.
2.4 Pricing Adjustments
We reserve the right to adjust pricing with 15 days’ written notice.
3. Services & Scheduling
3.1 Month-to-Month Service
All services are provided on a month-to-month basis and automatically renew unless canceled in writing.
3.2 Service Days & Routing
Service is scheduled by day, not by exact time.
Routes are optimized daily based on efficiency, weather, and location. While we provide a notification prior to arrival, exact arrival times are not guaranteed.
3.3 Postponed Visits & Service Continuity
If a visit cannot be completed due to weather, holidays, unsafe conditions, or route limitations, the service will be postponed—not canceled.
- No refunds or credits will be issued
- Waste continues to accumulate regardless of timing
- On the next visit, we will perform a complete cleanup of all visible accumulated waste at no additional charge
When possible, a make-up visit may be scheduled before or after your next visit, though this is not guaranteed during high-volume periods.
3.4 Service Verification
For quality assurance and accountability, we may document completed services with time-stamped photos.
3.5 Access Requirements
Clients do not need to be home, however:
- Gates must be unlocked and accessible
- Entry must be safe and unobstructed
If access is not possible, the visit will be considered completed for billing purposes, and waste will be addressed on the next visit.
3.6 Dog Safety
Friendly dogs may remain outside. For safety, aggressive or overly excited dogs must be secured indoors during service.
4. Weather & Holiday Policy
4.1 Snow & Winter Conditions
Service continues year-round.
During snow conditions, we remove all visible and accessible waste. Waste that is buried beneath snow, ice, or debris will be removed once conditions allow.
4.2 Limited Visibility
If waste cannot be safely seen or accessed due to snow, ice, or obstruction, it will be addressed on a future visit. Full service charges still apply.
4.3 Client Requested Postponement
Clients may request to postpone service when necessary. Accumulated waste will be removed at the next visit, and additional fees may apply if buildup is excessive.
4.4 Holidays
We do not operate on the following holidays:
- New Year’s Eve
- New Year’s Day
- Memorial Day
- Independence Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
If service is postponed due to a holiday:
- Cleanup will be completed on the next scheduled visit
- All accumulated waste will be removed
- No additional charge will apply
- No refunds or credits will be issued
5. Waste Handling & Equipment
5.1 Waste Disposal
Waste is double-bagged and placed in your designated trash bin.
Optional removal from the property is available for $10 per visit.
5.2 Service Limitations
We do not service areas that are unsafe or inaccessible, including:
- Dense brush or overgrowth
- Icy or hazardous surfaces
- Areas beneath obstacles or debris
- Locations where waste is not visible
Service fees still apply.
5.3 Equipment Sanitation
All tools and footwear are sanitized between properties to maintain cleanliness and reduce the spread of bacteria.
6. Pausing or Canceling Service
6.1 Cancellation Policy
Cancellations must be submitted at least 7 days prior to the next billing date.
No refunds will be issued for prepaid services.
6.2 Temporary Pauses
Temporary service holds may be requested. A catch-up cleanup fee may apply when service resumes.
6.3 Service Termination
We reserve the right to discontinue service immediately for unsafe conditions, access issues, or inappropriate conduct toward staff.
7. Legal & Liability
7.1 Property Conditions
We are not responsible for damage unless caused by proven negligence.
7.2 Indemnification
Clients agree to hold Spruce Scoop harmless from claims related to property conditions or use of service.
7.3 Force Majeure
We are not liable for delays or interruptions caused by events beyond our control, including severe weather or natural disasters.
7.4 Dispute Resolution
All disputes shall be resolved through binding arbitration in the State of Connecticut.
8. Privacy
Client information is securely stored and never sold. Service-related photos may be used for quality or marketing purposes without identifying information.
9. Collections
Unpaid balances may be sent to collections or pursued through legal action.
Final Acknowledgment
By scheduling, paying for, or continuing service, you acknowledge and agree to these Terms of Service.
Spruce Scoop Dog Waste Removal LLC
info@sprucescoop.com
203-850-7273
www.sprucescoop.com
