Spruce Scoop Dog Waste Removal – Terms of Service
At Spruce Scoop Dog Waste Removal LLC (“Spruce Scoop,” “we,” “us,” or “our”), we are committed to providing safe, professional, and consistent dog waste removal services to homeowners throughout Fairfield and New Haven County, Connecticut. These Terms of Service explain how our services, billing, scheduling, and weather-related policies work. Please read them carefully.
1. Payments, Pricing & Billing
1.1 First Month Payment & Free Initial Cleanup
All clients prepay for their first full month of service prior to the first scheduled cleanup. This applies regardless of start date or promotional offers. If you receive a free initial cleanup or begin service mid- or late-month, any applicable credit will appear on your second invoice.
1.2 Billing Cycle
All recurring services are billed on the 1st of each month, in advance, for that month’s service.
Service pricing is based on an annualized model, spread evenly across the year to account for holidays, weather interruptions, and months with more or fewer service weeks.
Billing breakdown by service frequency:
- Weekly service: Per-Visit Price x 4.33 = Monthly Price
- Twice-weekly service: Per-Visit Price x 8.66 = Monthly Price
- Bi-weekly service: Per-Visit Price x 2.165 = Monthly Price
This structure ensures predictable monthly billing and consistent service value over time.
1.3 Initial Cleanup Charges
For recurring service, the initial cleanup is included and covers up to 20 pounds of waste. Any waste beyond 20 pounds is billed at $2.50 per additional pound on the first visit only. An itemized breakdown will be provided if excess waste is present.
1.4 Payment Method Requirements
All payments are processed through our secure customer portal. A valid credit or debit card must be on file prior to the first visit. Service will not begin without payment information on file.
1.5 Yard Size Pricing
All pricing includes up to 1/8 acre of average cleaning area. Larger areas are billed at $5 per additional 1/8 acre per visit.
1.6 Failed Payments & Paused Service
If payment is not received on the 1st of the month, service may be paused. The full monthly fee still applies. If service is paused for more than 30 days, a one-time catch-up cleanup fee may be added to your next invoice.
1.7 No Refunds for Prepaid Services
No refunds are issued for prepaid services, including monthly, quarterly, or six‑month billing plans.
2. Promotional Offers
2.1 Free Initial Cleanup Promotion
When offered, free initial cleanups require the client to choose weekly service and maintain service for the full month following the cleanup. Early cancellation will result in a one-time cleanup charge of $115–$150.
2.2 Other Promotions
Discounted billing plans (quarterly, six‑month, or annual) require fulfillment of the agreed service term. Early cancellation may results in retroactive application of standard rates.
2.3 Option to Forgo Promotions
Clients may opt out of promotional terms by paying standard rates with no additional obligations.
2.4 Price Adjustments
Spruce Scoop reserves the right to adjust pricing with 30 days’ written notice.
3. Services & Scheduling
3.1 Month‑to‑Month Agreement
All services are provided on a month‑to‑month basis and renew automatically unless canceled in writing.
3.2 Service Days & Routing
Services are offered monthly, bi‑weekly, weekly, or more frequently if requested. Exact arrival times are not guaranteed. Routes are optimized daily, and visits may occur any time on your scheduled weekday.
3.3 Missed Visits & Deferred Service
If a visit cannot be completed due to holidays, weather, snowfall, unsafe conditions, or routing constraints, the service is deferred—not canceled. On your next scheduled visit, our technician will remove all visible accumulated waste at no additional charge.
Makeup visits may be attempted when route capacity allows but are not guaranteed during high‑volume periods.
4. Snowfall & Winter Service Policy
4.1 Service During Snow Conditions
During winter months, our technicians will service yards by removing any dog waste that is visible and accessible on top of the snow. Dogs continue to use the yard even during snowfall, and our goal is to maintain cleanliness whenever safely possible.
4.2 Limited Visibility & Obstructions
Waste that is fully buried beneath snow, ice, snow piles, leaf piles, or frozen ground may not be visible or reachable and will be addressed on a future visit once conditions allow. Full service fees still apply.
4.3 Client‑Requested Skips During Snow
Clients may request to skip service during heavy snow by replying “SKIP” to our service notification text. In these cases, accumulated waste will be removed on the next scheduled visit. If excessive buildup occurs, a catch‑up fee may apply.
5. Yard Access & Safety
5.1 Access Requirements
Clients do not need to be home. Gates must be unlocked and accessible. We send a notification text 10–30 minutes before arrival.
5.2 Dog Policy
Friendly, non‑disruptive dogs may remain outside. Aggressive or overly excited dogs must be secured indoors.
5.3 Gate Security
If a gate is present, we will secure it after service and provide a confirmation photo when applicable.
6. Waste Handling, Equipment & Deodorizer
6.1 Waste Disposal
All waste is double‑bagged and placed in your outdoor trash bin or designated location.
6.2 Exclusion Zones
We do not scoop in unsafe or obstructed areas, including under trampolines, dense brush, icy surfaces, deep snow, or areas where waste is not visible or reachable. Service fees still apply.
6.3 Deodorizer Application
Deodorizer is applied to organic surfaces only and not to hardscapes such as patios, decks, or concrete.
6.4 Tool Sanitation
All tools are sanitized between yards to reduce the spread of bacteria and disease.
7. Pausing or Canceling Service
7.1 Cancellations
Cancellations must be submitted at least 7 days before the next billing cycle. No refunds are issued for prepaid months.
7.2 Temporary Holds
Temporary pauses may be requested. A one‑time catch‑up cleanup fee may apply when service resumes.
7.3 Termination by Spruce Scoop
We reserve the right to terminate service immediately for unsafe conditions, abuse toward staff, or other serious concerns.
8. Privacy Policy
We securely store client information and never sell personal data. Service photos may be used for marketing with identifying details removed. Full policy available at www.sprucescoop.com/privacy.
9. Legal Matters
9.1 Property Damage
Spruce Scoop is not responsible for property damage unless caused by direct negligence.
9.2 Allergies & Treats
All products are pet‑safe, but we are not liable for allergic reactions. Notify us if you prefer no treats.
9.3 Dispute Resolution
All disputes are resolved through binding arbitration in the State of Connecticut.
9.4 Indemnification
Clients agree to hold Spruce Scoop harmless for claims arising from property conditions or service use.
9.5 Force Majeure
We are not liable for service disruptions caused by events beyond our control, including severe weather or natural disasters.
10. Theft of Service & Collections
Unpaid balances may be sent to collections or pursued legally.
Final Acknowledgment
By scheduling, paying for, or continuing service, you acknowledge and agree to these Terms of Service.
📧 info@SpruceScoop.com
📞 203‑850‑7273
🌐 www.SpruceScoop.com
