Spruce Scoop Dog Waste Removal Terms of Service
At Spruce Scoop Dog Waste Removal LLC (“Spruce Scoop,” “we,” “us,” or “our”), we are committed to providing safe, professional, and consistent dog waste removal services to homeowners throughout Fairfield and New Haven County, Connecticut. Please read the following Terms of Service carefully, as they govern the rights and responsibilities of both you (the “Client,” “you,” or “your”) and Spruce Scoop.
1. Payments, Pricing & Billing
1.1 First Month Payment & Free Cleanup Credit
All clients are required to prepay for their first full month of service before the first scheduled cleanup. This applies regardless of start date within the month or participation in any promotions. If you receive a free initial cleanup or begin service mid- or late-month, a credit will be reflected on your second invoice.
1.2 Billing Cycle
All recurring services are billed on the 1st of each month, in advance for that month’s services. Service costs are prorated for customers who signup after the first week of the month.
Please Note: The Weekly Services per visit cost is multiplied by 4.33 to account for the months with five weeks.
1.3 Initial Cleanup Charges
For recurring service, the initial cleanup is included in your first month’s cost—up to 20 pounds of waste during the initial cleanup. Any additional waste over 20 pounds will be charged at $2.50 per pound. If more than 20 pounds of waste is present during the initial cleanup, you will receive an itemized breakdown of the excess.
1.4 Payment Method & Requirements
All payments must be made through our secure customer portal. A valid credit or debit card must be added before your first scheduled visit. Service will not begin without a card on file. Need help? Contact us at 203-850-7273.
1.5 Weekly Billing Example (This is an example only!)
- Weekly rate: $23
- Monthly cost: $99.59 ($23 × 4.33)
- If service begins Mid-Month (e.g., 3/15)
- Pro-Rated March Charge: $46
- Total Due March 15: $46
- Future Payments:
- April 1: $99.59
- May 1: $99.59
All prices are based on an average cleaning area of 1/8 acre. Larger areas may incur an additional fee of $5 per additional 1/8 acre per visit.
1.6 Failed Payments & Paused Service
If payment is not received by the 1st of the month, your service will be paused. The full monthly fee still applies. No late fees will be added if you resume the following month. If service is paused for more than 30 days, a one-time catch-up cleanup may be required and will be added to your next invoice.
1.7 No Refunds for Prepayments
No refunds will be issued for prepaid services, including quarterly or 6-month promotional payments.
2. Promotional Offers
2.1 Free Initial Cleanup Promotion
From time to time, we may offer a free initial cleanup to clients signing up for weekly, twice-weekly, or three-times-weekly services. This promotion is not always available. When granted, it requires the client to maintain service for the full month following the cleanup. If canceled early, a one-time cleanup fee between $95–$125 will be charged.
2.2 Other Promotions
Other discounts (quarterly, annual, or special pricing) require fulfillment of the agreed service period. Early cancellation will result in retroactive application of our standard rates.
2.3 Option to Forgo
Clients may choose to forgo any promotional terms by paying the full regular price for services, with no ongoing obligations.
2.4 Price Adjustments
We reserve the right to change our rates. If this happens, we’ll provide 30 days’ notice before the new pricing takes effect.
3. Services & Scheduling
3.1 Month-to-Month Agreement
All services are offered on a month-to-month basis with no long-term commitment. Your agreement automatically renews unless canceled in writing.
3.2 Service Days & Times
Service are generally provided on a monthly, bi-weekly, once per week (or more if requested) basis. We also provide one-time cleanups. You will not be given a specific appointment time. Routes are optimized daily, and your visit may occur any time from morning through evening on the same weekday each visit.
3.3 Rescheduling
If we miss a scheduled day due to weather, holidays or other circumstances, we will clean on your next service day and remove all accumulated waste at no extra charge.
3.4 Holiday Policy
We do not scoop on certain major holidays: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day. Optional holiday cleanups may be requested for an additional fee (based on availability).
4. Yard Access & Safety
4.1 Yard Access
You do not need to be home for us to service your yard. We will send you a heads-up text message when we’re on the way. Please ensure gates are unlocked and accessible.
4.2 Dog Policy
Friendly dogs may remain outside if they’re non-disruptive. However, aggressive or overly excited dogs must be kept inside.
4.3 Gate Security & Photos
After service, we take and send a photo of your secured gate if there’s one present.
5. Deodorizer, Waste & Equipment
5.1 Waste Removal
All waste is double-bagged and placed in your outdoor trash bin. If none is available, we’ll leave bags near your garage or gate.
5.2 Exclusion Zones
We do not scoop in areas that are unsafe or obstructed—such as under trampolines, in thick brush, icy ground, snow piles, or leaf piles. Also, If we’re not able to see the waste or our tools are are not able to reach it, it won’t be scooped. Waste in these areas will be left, and full service fees still apply.
5.3 Deodorizing Policy
Deodorizer spray is applied to organic surfaces (lawns, flowerbeds). It is not used on patios, concrete, decks, or other hard scapes.
5.4 Equipment Sanitation
We sanitize tools after each yard to prevent spreading bacteria and diseases like E. coli, Parvo, and Salmonella.
6. Missed Visits & Catch-Ups
If a visit is missed due to weather or holidays, your yard will be cleaned thoroughly on the next visit at no extra charge. If your yard becomes heavily soiled due to a service pause or skipped visits requested by you, a one-time catch-up cleanup fee may apply.
7. Pausing or Canceling Service
7.1 Cancellations
To cancel, email us at least 7 days before the next billing cycle. Cancellations are not final until any required forms are submitted and acknowledged by our team. No refunds are issued for prepaid months.
7.2 On-Demand Holds
You can temporarily pause service using our On-Demand Hold option. A one-time catch-up cleanup fee may apply.
7.3 Termination by Spruce Scoop
We reserve the right to terminate service at any time. In cases of threats, unsafe environments, abuse toward staff or other reasons, we may cancel service immediately without notice.
8. Privacy Policy
We respect your privacy. All personal and payment data is securely stored and never sold or shared. Occasionally, we may use photos or videos for marketing—with sensitive info blurred. Read our full Privacy Policy at www.sprucescoop.com/privacy.
9. Legal Matters
9.1 Property Damage
We are not responsible for property damage unless caused by direct negligence.
9.2 Allergies & Treats
All sprays and treats are pet-friendly, but Spruce Scoop is not liable for allergic reactions. If you prefer no treats for your dog, please notify us in advance.
9.3 Disputes
Any legal disputes will be resolved through binding arbitration in the State of Connecticut.
9.4 Indemnification
You agree to hold Spruce Scoop harmless from any claims arising from your use of our services or property conditions.
9.5 Force Majeure
We are not liable for missed services due to weather, natural disasters, pandemics, or regulations beyond our control.
10. Theft of Service & Debt Collection
Unpaid invoices may result in third-party collections or legal action. Any fraud or misuse of service will be prosecuted.
Final Acknowledgment
By scheduling, paying for, or continuing service, you acknowledge and accept the terms outlined above. If you have questions, contact us before your next service date:
📧 info@SpruceScoop.com
📞 203-850-7273
